Legal

Terms and Conditions

We are committed to keeping your personal information safe. Learn how we collect, use, and protect your data to ensure your privacy.

Overview

Welcome to Letswork.com B.V. (“Letswork”, “we”, “our”). We offer online software as a service (SaaS) through our platform at www.letswork.com (the “Platform”). Our software (the “Software”) enables Users (“User”, “you”, ”your”) to create, export, and optimize CVs and cover letters, manage CVs for family members, link and verify references, share digital profiles, and receive AI-driven tips with optional features including a job board, job matching, communication tracking with recruiters, file management, data reports, and career discovery insights.

The user terms (the “Terms”) set out below apply to the relationship between Letswork and you, the User. You may not use the Software or Platform without accepting these Terms.

Agreement

1. Definitions

Letswork: a private company with limited liability incorporated under the laws of the Netherlands, having its corporate seat in Eindhoven (Generaal Bradleylaan 18, 5623KM), registered under number 86207385, also referred to as “we”.

User(s): any individual or legal entity using the Platform or Software. Users are also referred to as “you”.

Platform: the website www.letswork.com, via which Users access the Software.

Software: the SaaS software, accessible via the Platform, developed and offered by Letswork, which enables Users to, inter alia, build, optimize, grammar-check, and export high-quality resumes.

2. Registration and Personal Account

  1. If you wish to make use of the Software and Platform, go to www.letswork.com. Users are required to register and create a personal account first before obtaining access to certain features of the Software and Platform.
  2. You are not allowed to register an account under a name that is defamatory, misleading or otherwise considered to be in conflict with fair use as described under clause 7. Letswork may remove, block or change any such user name.
  3. You agree that you are responsible for the safekeeping of the login details of your account, and to keep your password strictly secret. You agree that Letswork may assume that all actions taken or instructions given from your account are done by you or under your supervision.
  4. You agree to provide up-to-date, complete and accurate information on your account. You agree to promptly update your personal information when necessary, so that we may contact you if needed.
  5. You may delete your account at any time using the ‘delete account’ option in the profile. Following the deletion, there is a redemption period of 30 days. At the end of the redemption period, your account will be permanently deleted.
  6. If your account has been inactive for 7 years after its registration, Letswork will notify the registered email address that the account will be closed if it remains inactive. If you have not accessed the account, or activated it in any other way, within two months of the notice, your account will be permanently deleted by Letswork.

3. Offers and Prices

  1. Any use of the Software or Platform (including free use or free trials) shall be subject to these Terms.
  2. All our offers (including free trials) on the Platform are without obligations, meaning that we have the right to change the conditions of our offers at any time, including the prices, as long as you have not accepted our offer. It also means that we may let you know shortly after acceptance of our offer that our conditions have changed.
  3. The prices for the use of our Platform and Software include taxes and expenses.
  4. We may, from time to time, adjust our prices. The price change will take effect immediately. For Users who already have a subscription, the adjustment will take effect the day after the current billing cycle ends. Letswork will inform Users at least one month in advance of a price adjustment per e-mail. You may choose to end your subscription in case you do not agree to the price adjustment.

4. Subscription and Payment

  1. Users must purchase a subscription to access and use any of the paid features of the Platform and Software, also in case they choose to begin with a free trial period (if applicable). Subscriptions are offered for a fixed amount per month, quarter, or year and may vary based on the subscriber’s geographical location or citizenship. Users are prohibited from using Virtual Private Networks (VPNs) or any other methods to conceal or misrepresent their actual geographical location or citizenship in order to register for a subscription intended for a different region.
  2. We offer various subscription packages. You can find more information about these types of subscriptions on the pricing page / section.
  3. Some subscription packages offer a free trial period. For free trials, the following conditions apply:
    • The free trial shall last for a period of 30 days only. After the 30 day free trial, the regular price for the subscription package will be charged.
    • All Users signing up for a free trial will be required to submit payment details as part of the process, to allow automatic payments once the free trial period finishes.
    • Users not wishing to continue our Software once the free trial ends must cancel their subscription via the cancellation form 3 business days before the trial ends. Reminder emails will be sent 7 days before the first payment is due.
    • During the free trial period, only limited functions of the Software will be available.
    • The free trial period may not be available for Users in all regions and countries.
    • Notice will be sent if payment fails for any reason. It is your responsibility to make sure payment details are correct to allow successful (renewal) payments.
    • Letswork reserves the right to remove or cancel the free trial offer at any time.
  4. Letswork will give Users access to the Platform and Software by activating their account immediately after the subscription has been registered. Email confirmation is required to register your account.
  5. The price of the monthly subscription will be invoiced automatically every month. Quarterly or yearly subscriptions shall be non-recurring and require a single upfront payment. Possible methods of payment are displayed on the Platform. Terms and policies of the payment service provider of your choosing may apply.
  6. Monthly subscriptions automatically renew every month. To prevent automatic renewal, users must cancel their subscription before the end of the current billing cycle, either by choosing the option ‘cancel my subscription’ or by choosing ‘delete account’ (see clause 2.5). Cancellations made after the billing cycle has concluded will result in the subscription being extended through the following billing period, with the subscription plan remaining active until its conclusion.
  7. Quarterly and yearly subscriptions are not automatically renewed.

5. Waiving the Right of Withdrawal

  1. By opting to create an account to use the Platform or Software, you acknowledge and actively consent to the immediate provision of digital services, thereby waiving your right of withdrawal.

6. Refund Policy

  1. We offer a flexible refund policy exclusively for monthly subscriptions. Refunds are not available during the first month of the subscription. Starting from the second month, Users may request a refund for the previous month’s charge, provided no products were downloaded via your account during that month. Upon approval, the latest charge will be refunded to the bank account details provided by the User.

7. Fair Use of the Platform and Software

  1. By agreeing to these Terms or using our Platform and Software, you declare to be at least 16 years old.
  2. You are solely responsible for the information and content you upload to the Platform and your interactions with other Users.
  3. Your use of the Platform and Software is strictly personal and non-commercial, and a User shall only have one account.
  4. You may not use the Platform or Software in a way that violates Dutch law or any other applicable laws and regulations.
  5. As a condition for using the Platform and Software, you agree not to provide any information, data or content to us or the Platform and Software that is incorrect, inaccurate, incomplete or that violates any law or regulation. This shall include, but is not limited to information, data or content that is:
    • meant to harass, threaten or intimidate other Users;
    • of a defamatory, abusive, misleading, violent, or sexually explicit nature;
    • of a racist, sexist or any other form of discriminatory nature.
  6. In addition, you agree that you will not, nor allow third parties to:
    • enter any non-public / secure areas of the Platform or Software;
    • infringe upon intellectual property rights of other Users or third parties;
    • send viruses, worms, junk mail, spam, chain letters, promotional materials or advertisements of any kind and for any purpose;
    • investigate, scan or test the Platform or Software or any other related system or network, or violate any security or authentication;
    • use any automated systems of software to withdraw data from the Platform;
    • make and distribute copies of the Platform or Software;
    • falsely impersonate another individual or legal entity;
    • attempt to sell, distribute, copy, rent, sub-license, loan, merge, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange, translate, hack, distribute, harm or misuse the Platform or Software;
    • or create derivative works of any kind whatsoever.
  7. You may not create an account under someone else’s name or act like someone else in any other way.
  8. You acknowledge that Letswork is entitled to (temporarily or permanently) block your account and deny you access to the Platform if we suspect abuse of the account or the Platform. We may also block your account or deny you access to the Platform or Software or revoke your license to use the Platform or Software, if you do not comply with these Terms or any other applicable conditions or policies of Letswork.
  9. Users whose account is blocked or denied access to the Platform or Software are not entitled to a refund under clause 6.

8. Notice and Action

  1. By agreeing to these Terms, you also agree to our Notice and Action Policy, which is incorporated herein by reference and forms an integral part of these Terms. You can find our Notice and Action Policy at www.letswork.com/uk/legal/notice-and-action/.
  2. If you notice any user generated content on or via the Platform that you perceive to be in violation of fair use as described under clause [7], or you otherwise consider to be unlawful, please send us a notice-and-action request through support@letswork.com. Please find more information about our notice-and-action mechanism at www.letswork.com/uk/legal/notice-and-action/.
  3. You acknowledge that your content or account may also be blocked, changed or removed from the Platform following a notice-and-action request from another User.

9. Privacy

  1. We respect your privacy and your rights to data protection under the GDPR and other applicable data protection law. When you make use of our Platform and Software, we will process certain personal data from you. In our Privacy Policy you can read which personal data we collect, for what purposes, and what your rights are. You can find our privacy policy here: www.letswork.com/uk/legal/privacy/.

10. Business Partners

  1. Letswork may engage third-party business partners to fulfill certain aspects of the Services, including but not limited to payment processing (e.g., via Stripe) and offering additional tools and services not otherwise available through the Platform.
  2. If you grant access to certain services provided by our business partners, you acknowledge and agree that your personal data—including your profile, CV, and cover letter—may be shared with these partners as necessary to provide the requested services.
  3. Services offered by third-party business partners are subject to their own terms and conditions and privacy policies. By accessing or using services provided by such partners, you agree to be bound by their applicable policies. Letswork assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.

11. Intellectual Property

  1. Letswork is the exclusive licensee of all intellectual property rights vesting in and relating to (all content made available through) the Platform and the Software, such as – but not limited to – patents, patent applications, trademarks, trademark applications, database rights, service marks, trade names, copyrights, trade secrets, licenses, domain names, know-how, property rights and processes (“Intellectual Property Rights”).
  2. Letswork grants its Users a non-transferrable, non-exclusive, non-sublicensable and revocable license for the purpose of fair use of the Platform and the Software. You are not allowed to access the content of the Platform or the Software for any other purpose, such as selling, distributing or copying the content. See also clause 7.
  3. You are not allowed to alter, modify or change in any other way the content you downloaded from the Platform, including any resumés created by the User through the use of the Software.
  4. Upon uploading content, creating content or otherwise providing or generating information to the Platform, you grant to Letswork a non-exclusive, transferable, sub-licensable, royalty-free, perpetual, worldwide right to use and display said content or information.
  5. Letswork expressly reserves the right to prohibit commercial text and data mining of the Platform and Software, within the meaning of Article 4(3) of the CDSM Directive. Any such activities, such as, but not limited to, data scraping, are strictly forbidden without our prior written consent.
  6. If you submit or provide any ideas, suggestions, proposals, plans, or other materials ("Submissions") to Letswork, you agree that such Submissions are non-confidential and become the exclusive property of Letswork. You hereby assign all rights, title, and interest in and to such Submissions, including all Intellectual Property Rights, to Letswork and waive any moral rights you may have therein. Letswork shall have the unrestricted right to use and exploit these Submissions for any purpose, commercial or otherwise, without any obligation to acknowledge or compensate you.

12. Availability of the Platform and Software and disclaimer of warranties

  1. The Platform and Software are available on computers and handheld mobile devices running iOS or Android. Letswork will use reasonable efforts to make the Platform and Software available at all times. However, User acknowledges that the Platform and Software are provided over the internet and mobile networks and thus the quality and availability of the Platform and Software may be affected by factors outside Letswork’ reasonable sphere of control.
  2. User agrees that Letswork bears no responsibility whatsoever for unavailability of the Platform or the Software. Letswork may – at its own discretion – update, modify, or adapt the Platform or Software and their functionalities from time to time to enhance the user experience. Letswork is not responsible for any downtime resulting from these actions.
  3. To the maximum extent permitted by applicable law, Letswork hereby disclaims all implied warranties regarding the availability of the Platform and Software. The Platform and Software are provided “as is” and “as available” without warranty of any kind.

13. Liability

  1. Nothing in these Terms shall exclude or limit Letswork’ liability when it cannot be excluded or limited under applicable law.
  2. In no event shall Letswork or its partners or sub-contractors be liable for any special, indirect or consequential damages or any damages resulting from loss of profits, assets or other property as a result of the use of the Platform or Software, or the content provided thereon. For example, Letswork is not liable for:
    • the proper functioning of (hyper)links provided by the Platform, Software or its content, as well as the content of any linked third-party site;
    • the quality of any account settings, provided by us or Users on the Platform;
    • loss of data, content or other information;
    • the (lack of) success experienced by Users in their career pursuits when using the Platform or Software or any related services of Letswork;
    • any situation wherein the User’s device, login details and/or password is stolen and any third party subsequently makes use of the Platform or Software without User’s consent;
    • any damage or alteration to the User’s equipment including but not limited to computer equipment or a handheld device as a result of the installation or use of the Platform or Software;
    • a failure to meet any of Letswork’ obligations under these Terms where such failure is due to events beyond Letswork’ reasonable control (force majeure), such as, but not limited to, DDoS or cyberattacks, epidemics, pandemics, power-outs, strikes, interruption of internet services, .
  3. In addition, Letswork is neither liable for the information, data or content uploaded by you or any other User as this will qualify as user-generated content that is not redacted by Letswork. Letswork could only be liable in case we would not comply with notice-and-action procedures – if applicable.
  4. Notwithstanding Clauses 12.2 and 12.3, the maximum aggregate liability of Letswork to the User for any and all claims arising out of or in connection with these Terms, whether in contract (wanprestatie), tort (onrechtmatige daad), or otherwise, shall not exceed all fees and other amounts incurred by Letswork from User in the preceding three months.

14. Indemnification

  1. User shall indemnify and hold harmless Letswork from any claims by third parties that arise out of the use of the Platform, Software, any third party API, or any other third-party service by the User.

15. Changes to the Terms

  1. Letswork reserves the right to change these Terms. When we change these Terms in a significant way, we will notify Users by newsletter (if you have provided Letswork with your e-mail address to this end) and post a notification on our Platform along with the updated Terms. You will be asked to accept the new Terms when logging in to the Platform.

16. Miscellaneous

  1. The invalidity or unenforceability of any provision of these Terms shall not affect any other provisions of these Terms, unless any such provision is inextricably linked to the invalid or unenforceable provision. Any invalid or unenforceable provision shall be replaced or, insofar possible under applicable law, deemed to be replaced , by a valid and enforceable provision which differs as little as possible from the invalid or unenforceable provision and reflects the intent of the invalid or unenforceable provision.
  2. If we do not enforce (parts of) these Terms, this shall not be construed as consent or waiver of the rights to enforce these rights at a later moment in time or against another User.
  3. User cannot transfer the rights and obligations form these Terms to third parties.

17. Governing Law and Jurisdiction

  1. This Agreement, and any matter, claim or dispute arising in connection with it, whether contractual or non-contractual, is governed by the laws of the Netherlands.
  2. Letswork and the User shall in good faith attempt to resolve any dispute in connection with these Terms through constructive discussion and negotiation.
  3. Unless mandatory law compels differently, all disputes resulting from or arising in connection with these Terms shall be exclusively submitted to the competent court of Amsterdam, the Netherlands, unless the dispute can be settled in an amicable fashion.

18. Complaints, Comments, and Suggestions

  1. Letswork aims to provide Users high-end service. Please direct any complaints, suggestions or comments to support@letswork.com. Kindly provide us with your contact details and a clear description and reason for your complaint. We strive to process complaints within 5 working days.

Letswork.com B.V.

Generaal Bradleylaan 18
5623 KM Eindhoven
The Netherlands
Email: support@letswork.com
Chamber of Commerce: 86207385
VAT number: NL863895293B01