Introduction
This Cookie Policy explains how Letswork uses cookies and similar technologies on our website and services. It should be read together with our Privacy Policy, which provides additional information about how we process personal data.
We are committed to transparency and to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, improve the user experience, and provide information to website operators.
Cookies may be set by us (first-party cookies) or by trusted third parties whose services we use (third-party cookies).
Types of cookies we use
We use the following categories of cookies:
Strictly necessary cookies
These cookies are required for the website and related services to function properly and cannot be disabled without affecting core functionality.
This category also includes limited, pseudonymous, non-identifying conversion measurement used to understand whether essential features of the website are functioning correctly. This processing does not involve linking session data to a user account and is based on our legitimate interests.Analytics and experience cookies (optional)
These cookies are used to analyse how users interact with our website through session replays and enhanced usage analytics.
They are only set after you provide consent and allow us to associate session-level interaction data with additional metadata, including your user account ID, for deeper product, usability, and performance analysis.
Analytics and experience cookies are disabled by default and are only activated if you select “Accept all” in the cookie banner.
Cookies we set
The table below describes the cookies that may be set when you use our website or services:
| Cookie name | Purpose | Provider | Duration |
|---|---|---|---|
encryption-key | Used to securely store an encrypted version of your resume when you are working offline. | Letswork | 1 week |
refresh-token | Used to refresh and maintain your authentication status. | Letswork | 1 week |
session_id | Used to maintain your session and track basic conversions based on our legitimate interests. The session may be linked to your account ID only after you have provided consent. | Letswork | 1 week |
forced_locale | Used to remember your selected interface language. | Letswork | 1 month |
cookie_consent | Used to remember your cookie preferences. | Letswork | 1 year |
__stripe_mid | Used by Stripe to support secure payment processing and fraud prevention. | Stripe | 1 year |
_cs* / _hj* | Used by ContentSquare (via Hotjar) to collect pseudonymous usage data and enable session replays and advanced analytics. These cookies are set only after consent. | ContentSquare / Hotjar | Up to 1 year |
The wildcard (_cs* / _hj*) represents multiple related cookies set by ContentSquare / Hotjar, including cookies for session tracking, user identification, and sampling. This approach allows us to keep this policy accurate as the vendor evolves its implementation.
Legal basis
We rely on the following legal bases under GDPR for the use of cookies:
Article 6(1)(f) – Legitimate interests:
for strictly necessary cookies required to operate the website and provide core functionalityArticle 6(1)(a) – Consent:
for analytics, session replay, and any processing that involves linking pseudonymous session data to a user account or identifier
Third-party cookies
Some cookies are set by third-party service providers acting as data processors on our behalf, such as Stripe and ContentSquare (via Hotjar).
These providers may process limited technical and usage information strictly for the purposes described above. We ensure that appropriate contractual, organizational, and technical safeguards are in place to protect your personal data.
Session replay and advanced analytics
We always measure basic conversion steps on a pseudonymous and non-identifying basis to understand whether core features of the website are working as intended. This processing does not involve linking session data to a user account and is carried out based on our legitimate interests.
When you select “Accept all” in the cookie banner:
- Session-level interaction data may be associated with your user account ID only after you have provided explicit consent
- Session replays may be recorded to understand how users interact with the website; during these recordings, personal data elements are masked or obfuscated (for example, replaced by
*characters) - Additional metadata may be processed to enable deeper product, usability, and performance analysis
If you select “Only essential”, no session replay cookies will be set and analytics remain limited to pseudonymous, non-identifying conversion measurement.
Manage your cookie preferences
Use the button below to clear your current cookie preferences and trigger the cookie modal to appear. Alternatively, you can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website or services.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, analytics tools, or applicable legal requirements. Any material changes will be clearly communicated on this page.
Contact
If you have any questions about this Cookie Policy or our use of cookies, please contact us. We will make reasonable efforts to respond in a timely manner.
